Short answer
Nobody can give you an honest figure before measuring your baseline, because savings depend on your volumes, tiers, vendor contracts and how much freed capacity becomes cash. Measure cost per transaction by tower first, then set a target your finance partner will sign.
Last reviewed Nov 2, 2026
Key takeaways
- No credible figure exists before a baseline.
- Ticket reduction and vendor-cost optimization are different numbers.
- Keep hard savings and capacity freed apart.
Sources
Forrester, commissioned by ServiceNow
The Total Economic Impact of ServiceNow HR Service Delivery
Feb 2024
Open source ↗
Who answered this
GCC Now solution lead. GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Platform Value Scan →Related questions
Will we get a ~40% reduction in tickets, or up to ~40% lower vendor costs?
We don't promise either. Your figures come from your own baseline.
What should finance sign?
The baseline, then a value register recording each verified saving, its date, and where the budget went.
Put your own numbers against this.
By ANSR × inMorphis. A named lead from each firm joins your first call.