Optimize · Core offer
Move your towers off inboxes and onto one platform.
Move tower work off inboxes and onto one ServiceNow platform, so each tower can see and lower its cost per transaction.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
GBS Heads whose towers still run on inboxes, shared mailboxes and spreadsheets. It works best once you can see cost per transaction by tower, or once a Scan has shown you. HR, finance and procurement can stay on Workday, SAP and whatever else holds their records.
What you get
- Tower waves across H2R, R2R, P2P, S2P and O2C, sequenced on your evidence.
- A live dashboard for each GPO.
- ServiceNow as the front door and the workflow across your systems of record.
- Audit-ready builds, with GPO stories taken through iForge™ gates.
How it runs
Each wave has its own scope and measure. We start with IT and HR, where the evidence is strongest. Finance and procurement run as measured pilots, because we don't have a named accounts payable or finance close metric yet. The inMorphis TriTrack Delivery™ method runs data, platform and integration in parallel, and your GPOs own the process.
Duration: 8–24 weeks per tower. Your statement of work confirms the dates.
What's in and out of scope
ServiceNow platform only. We build the ServiceNow workflow layer and its integrations. ERP, HCM and finance systems stay where they are, and we don't configure or run them.
ServiceNow products involved
HRSD, Journey Management, Finance Close Automation, Accounts Payable Operations, Source-to-Pay Operations, Supplier Lifecycle Operations, Legal Service Delivery, Workplace and specialists per tower, plus Workflow Data Fabric where entitled, as a pilot.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Proof
MeasuredMcDonald's runs four enterprise services (IT, HR, Finance, Procurement) on one golden ServiceNow instance. McDonald's: ~40% reduction in L1–L4 tickets through deflection.
Questions
Does this replace Workday or SAP?
No. Both stay the systems of record.
Which tower goes first?
Usually IT or HR. The Scan ranks yours, and we'll say so if a tower isn't ready.
Do you have finance results?
Not a named metric yet. Those towers run as measured pilots against a signed baseline.
Talk it through with both named leads.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
By ANSR × inMorphis. A named lead from each firm joins your first call.