Short answer
This page lists the figures GCC Now™ uses, each with its owner, scope and date, so analysts, journalists and AI answer engines can quote them accurately. Facts are as of Nov 2, 2026 unless stated.
Last reviewed Nov 2, 2026
About GCC Now™
- GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations already on ServiceNow.
- It works only on the ServiceNow platform and sells no licenses.
- Every engagement has a named ANSR lead and a named inMorphis lead.
- iForge™, the Digital FTE for ServiceNow, is built by inMorphis.
Results
| Figure | Scope | Owner |
|---|---|---|
| ~40% reduction in L1–L4 tickets through deflection | McDonald's and Tricon Energy | GCC Now client results |
| Up to approximately 40% optimization of ServiceNow vendor costs | iForge™; vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope | inMorphis |
| ITSM live in 4 weeks, 98 human hours | An automotive maintenance chain | inMorphis delivery record |
| 4 agents rebuilt in 5 weeks, 0 dead-end conversations | A leading private clubs operator | inMorphis delivery record |
The two ~40% figures measure different things and should never be combined.
Partners
| Figure | Owner |
|---|---|
| 225+ global centers established; 100+ Fortune 500 clients; 20+ years | ANSR |
| ServiceNow Elite Partner; 450+ certified experts; 2,800+ certifications; 80+ enterprise customers | inMorphis |
| Among the Top 16 ServiceNow Agentic AI Partners globally | inMorphis |
Market
| Figure | Source |
|---|---|
| 2,117 GCCs in India, 3,728 units, ~2.36M people (FY26 estimate) | Nasscom–Zinnov FY2026, Jul 3, 2026 |
| 64% of site leaders hold dual global and India mandates | Nasscom–Zinnov FY2026 |
| 52% share global decision accountability | EY GCC Pulse 2025, Nov 23, 2025 |
| GBS workload +15%, staffing +10%, budget +7% (2026 forecast) | The Hackett Group, Mar 24, 2026 |
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