Optimize · Core offer
Your people approve. iForge™ takes the routine.
iForge™, the Digital FTE built by inMorphis, takes routine ServiceNow admin under your approvals and lowers what that work costs you in vendor fees.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
VPs of Infrastructure & Applications and Platform Owners whose strongest ServiceNow people lose their days to routine admin while a backlog waits on them. Small estates can take a light package.
What you get
- Instance health checks on a schedule you set.
- Access fulfillment, inside your approval rules.
- L1 and L2 known-error fixes.
- Reporting on what ran, who approved it and what it freed.
- A log of every action, readable by your team at any time.
How it runs
Start with one run stream. iForge™ works in a 2-week POC on your own data, under OAuth and on your model, sub-production first. Your team reads the log and decides whether to widen it. After that it runs monthly, measured on ServiceNow vendor cost against the signed baseline and run hours moved to change. Where a requirement is ambiguous, the agent stops and asks.
Duration: a 2-week POC, then monthly. Your statement of work confirms the dates.
What it watches
Daily instance monitoring, with fixes under rules you set, plus a pre-built regression test library run on every change and upgrade.
Capacity, not replacement
A Digital FTE isn't a one-for-one replacement, and you decide where the freed hours go.
What this does to ServiceNow vendor cost
Up to ~40%
lower ServiceNow vendor costs
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%. The scope is vendor costs incurred for GBS platform services on ServiceNow, and a client's own figure depends on its baseline and scope.
What's in and out of scope
ServiceNow platform only. iForge™ acts only on the ServiceNow instance inside the signed boundary. Your model is an input and not a deliverable.
ServiceNow products involved
Instance Scan and ATF, with iForge™ RUN skills.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Questions
Can it act without approval?
No. Your people approve every action, inside rules you set.
What's the smallest start?
One run stream.
Does it use our AI model?
Yes, in your boundary.
Talk it through with both named leads.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
By ANSR × inMorphis. A named lead from each firm joins your first call.