For ServiceNow Platform Owners
More capacity. Your rules.
One intake, one design authority, and less routine upkeep bought from vendors. We report into you.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations. It adds capacity on your platform, and it answers to the person who owns that platform.
You own the roadmap. You don't have the people.
You answer for skipped items, partner quality and every AI change that reaches production. Stories wait for experts, and each partner brings its own standards.
We add capacity that reports into you, with one intake and one design authority. iForge™, the Digital FTE built by inMorphis, builds under five gates you sign, and your people chair the boards. Customer owns what and why. We own how and when it ships.
Five gates you sign
Every change gets a named update set, ATF tests and an audit-ready Evidence Pack.
- 1RefineThe business owner confirms what's being asked for.
- 2DesignThe architect approves how it's built.
- 3BuildThe tech lead accepts the build.
- 4TestThe test lead accepts the test results.
- 5ProveThe change approver signs the evidence.
iForge™ runs on your model, keys and endpoint, sub-production first, so your security team reviews a boundary it already knows.
How iForge™ works →Three boards, chaired by your people
Executive Steering Board
Strategy, KPIs, roadmap and the quarterly value review with HQ. Your executive sponsor and India Site Leader sit here with you.
Technical Governance Board
Meets monthly and on demand on architecture, AI guardrails, security and release quality, so customization calls get made before they reach production.
Demand Board
One intake and one prioritized backlog. Your current partners work from the same list we do.
Upgrades that don't pile up
The Platform Owner's Office covers every release. The target is zero skipped items carried forward, reported on your scorecard beside run stability, platform health, delivery velocity and client capability.
Heavy customization gets its own work. Customization Reset produces a debt map and a repair or rebuild list, and returns you to out-of-box where that makes sense.
Platform Owner's Office →Every agent counted
Build Agent, third-party agents and whatever a business unit set up last quarter all consume assists from the same pool. We register them, give the meter an owner and report it monthly. Each agent goes through the gates like any other change.
Meet us at Knowledge 2027
ServiceNow Knowledge runs May 4–6, 2027, in Las Vegas. Bring your longest-waiting story and we'll walk it through the gates with you.
Knowledge 2027 →First step: 15 stories
Pick 15 stories from your backlog. We put them through five gates you sign, on your instance, sub-production first. You keep the update sets, tests and Evidence Packs, whatever you decide next.
What Platform Owners ask
Will you replace my team?
No. We join your team, and your people chair the boards.
Isn't this another partner to manage?
One intake, one design authority, and we report into you. You manage one list.
What happens to our current partners?
They stay unless you decide otherwise, working to the same standards and backlog.
Who owns what gets built?
What we build on your instance is yours. iForge™ itself stays with inMorphis, and contract wording confirms the detail.
Which stories have waited longest?
Pick them, and we'll put them through the gates.
By ANSR × inMorphis. A named lead from each firm joins your first call.