iForge™, built by inMorphis
The Digital FTE for ServiceNow.
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%.
Scope. Vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope.
What iForge™ is
iForge™ is the Digital FTE built by inMorphis and the core of GCC Now™, the ServiceNow Accelerator by ANSR × inMorphis, for global capability centers (GCCs) and GBS organizations. It's a governed digital engineer that builds, tests and proves changes on your instance, while your people direct it and review its work.
The vendor-cost figure covers vendor costs incurred for GBS platform services on ServiceNow. We don't promise the maximum. It's a different measure from the ~40% reduction in L1–L4 tickets at McDonald's and Tricon Energy, which comes from deflection, and neither figure proves the other. We'll go through the evidence and your numbers on a call.
Five gates your people sign
Nothing moves past a gate without a named person's signature. Where a requirement is ambiguous, the agent stops and asks.
- 1RefineBusiness owner
- 2DesignArchitect
- 3BuildTech lead
- 4TestTest lead
- 5ProveChange approver
Every change ships with evidence
Each change comes with a named update set, ATF tests and an audit-ready Evidence Pack. If someone asks six months later who approved a change and how it was tested, your team answers from the pack.
Your model, your boundary
iForge™ runs on your model, keys and endpoint, under OAuth, sub-production first. If you've standardized on a coding assistant or a model, keep it. iForge™ adds the gates and the evidence.
Trust and security →What iForge™ does on your instance
Four kinds of ServiceNow work, each inside the five gates and logged.
- 01
Run
Daily instance monitoring, with fixes under rules your Platform Owner sets. Every action is approved and logged.
iForge™ Digital Admin → - 02
Enhance
Story writing, test case writing, catalog items, knowledge clean-up and CMDB de-duplication, taken from your Demand Board.
Two-Clock Pods → - 03
Regression testing
A pre-built library of test cases, so every change and every upgrade is tested against what already works.
- 04
Implementation frameworks
Pre-built frameworks for ITSM, CSM, AI readiness assessments and Otto (formerly Now Assist) use cases, so new work starts from a tested pattern, not a blank instance.
Two ways to put iForge™ to work
Both run under the same five gates and ship the same Evidence Pack. You choose who operates it.
Route A · Software
Your own team runs iForge™
Build an AI-native ServiceNow team inside your center. iForge™ is licensed as software, per machine it runs on. Your people operate it, and inMorphis supports it.
Route B · Pod
An AI-native pod runs it with you
A pod of inMorphis engineers working with iForge™, beside your Platform Owner and current partners, from one backlog. Under GCC Now™, that's a Two-Clock Pod.
How a pod can be contracted
Four commercial shapes. Your proposal sets the terms, and fees move with results, not headcount.
Ownership
Build-Operate-Transfer
A fixed monthly fee while the pod is built and run, with transfer to your center written into the contract.
Replacement
Fixed monthly, below your MSP
A fixed monthly fee set below what your current managed service provider charges for the same scope, checked against your signed baseline.
Outcome
Pay on acceptance
You pay for work your people accept at the gates. Rejected results become service credit.
Scope
Fixed price by size
Small, medium or large scopes at a fixed price with a cap, so the number doesn't drift.
What sets iForge™ apart
- 01
Audit-ready by default
Every activity is logged with its approver, and AI governance sits inside the gates.
- 02
A ServiceNow code library that keeps growing
Patterns from each engagement go into a library kept in step with every ServiceNow release, so work gets faster and stays close to best practice through upgrades.
- 03
ServiceNow only
iForge™ works on one platform, so every pattern, test and framework is built for it.
- 04
Local to your machines
iForge™ runs on the machines and model you choose. Nothing trains on your data without your consent.
Where it works
Lower cost to run
The iForge™ Digital Admin takes health checks, access fulfillment and L1/L2 known-error fixes, with every action approved and logged.
Lower cost to change
Two-Clock Pods put iForge™ beside your people, working through your backlog. Your architect signs.
It also works inside the Platform Value Scan, Deflection Sprint, GBS on One Platform, Platform Owner's Office, Agent Value Office and Customization Reset.
Delivery on the record
- Client
- An automotive maintenance chain
- Result
- ITSM live in 4 weeks, with 5 modules and 3 integrations
- Human hours
- 98
- Hours saved
- 348 by the AI build tool, 250 by frameworks
A build-hours record. It is never cited as proof of vendor cost.
What people ask about iForge™
Does iForge™ replace my team?
No. Your people direct and review, and iForge™ takes the routine. A Digital FTE isn't a one-for-one replacement.
What does up to approximately 40% mean?
It's the top of the range for vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope. We'll go through the evidence and your numbers on a call.
How is this different from ServiceNow's Build Agent or a coding assistant?
iForge™ governs the whole change, from refined story to signed evidence. It works alongside the tools you use and on the model you choose.
How do we buy iForge™?
Two ways. License the software and run it with your own team, or bring in an AI-native pod by inMorphis under GCC Now™. A pod can be contracted as build-operate-transfer, a fixed monthly fee, pay on acceptance or a fixed price by size. Your proposal confirms the terms.
Who owns what iForge™ builds?
What's built on your instance is yours. iForge™ stays an inMorphis asset.
Do you offer a security review?
Yes. The iForge™ security pack is complete, and our sales team holds it. The inMorphis SOC 2 and ISO/IEC 27001 reports are available under NDA.
Pick 15 stories.
We'll put them through five gates your people sign.
By ANSR × inMorphis. A named lead from each firm joins your first call.