Proof
What's on the record, and how it's labeled.
Every number has a scope. Your number comes from your own baseline.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, for global capability centers (GCCs) and GBS organizations. Each client figure carries a label: Measured is recorded on a client engagement, Target is what we aim for, and Illustrative shows a method. These results don't predict yours.
Vendor cost
Up to ~40%
lower ServiceNow vendor costs
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%.
Scope: vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope.
This is a separate claim from the ticket results below, and they don't prove it. We'll go through the evidence and your numbers on a call.
Ticket results: named cases
McDonald's
Measured~40% reduction in L1–L4 tickets through deflection. Program: four enterprise services (IT, HR, Finance, Procurement) on one golden ServiceNow instance; Hyderabad GCC.
Tricon Energy
Measured~40% reduction in L1–L4 tickets through deflection.
More from the delivery record
Described by industry, as each client agreed. Delivered by inMorphis before GCC Now™.
A global HR technology leader
Measured100% of vendors onboarded, 90+ policies, >130% coverage, 70% less manual effort.
IRM and TPRM, 16 weeks each
An automotive maintenance chain
Measured5 modules and 3 integrations. 98 human hours; 348 hours saved by the AI build tool, 250 by frameworks.
ITSM, live in 4 weeks
A leading private clubs operator
Measured4 agents rebuilt in 5 weeks, with 0 dead-end conversations.
Agentic AI
A digital out-of-home media company
Measured35% MTTR reduction, 6 platforms in one CMDB.
ITOM in 12 weeks
A leading blood and biotherapies organization
MeasuredOne-hour cutover, 1,000+ forms to 400+ items, 25% agent productivity.
ITSM and CMDB in 22 weeks
A leading insurance provider
MeasuredLive in 4 weeks.
IRM and AI disclosure controls
A global asset manager and retirement provider
Measured632K CIs, 208 classes, CSDM 5.0, a 60-day plan.
CMDB, HAM and SAM
6 Weeks. 7 Go-Lives. Zero Misses.
MeasuredSeven go-lives across six US clients. Lanes ran 4–22 weeks and converged in six weeks.
Six US clients, in parallel
One of the UK's largest telecom operators
Measured45% of orders self-healed, 42% alert-noise reduction, 85+ automation patterns.
TSM, ITOM and self-healing
A large IT/ITES provider
Measured99% CMDB completeness across 300K+ CIs, 89% suppression.
ITOM
What we can't show you yet
We don't have a named bank reference yet, or a named accounts payable or finance close metric. If that's your first tower, we'd run it as a measured pilot and tell you so. GCC Now™ holds no analyst rating or award of its own. Ratings on this site belong to the partner firms that earned them.
Badges and awards →About these numbers
Will we see the same results?
We don't promise it. Your figure comes from your own baseline, which your finance partner signs before work starts.
Can I speak with a client?
Ask on your first call. Reference conversations depend on each client's permission.
How do you get to a ~40% ticket reduction?
The figure comes from each client's L1–L4 ticket volume, through deflection. We'll go through the detail on a call. It's a ticket measure and isn't a cost saving.
How do you get to up to ~40% on vendor cost?
We'll go through the evidence and your numbers on a call. A client's figure depends on its baseline and scope.
See what your numbers say.
By ANSR × inMorphis. A named lead from each firm joins your first call.