For VPs of Infrastructure & Applications
Lower run cost. Every handover signed off.
iForge™ takes the routine and can lower ServiceNow vendor costs by up to approximately 40%. Your people direct and review every step.
Scope. Vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations already on ServiceNow. It works alongside the partners you already have. Nothing moves until shadow and reverse shadow pass.
Your best people are stuck on routine work
Your strongest ServiceNow people spend their days on health checks, access requests and known-error fixes while the backlog waits. Hiring won't clear it fast enough, and a rushed handover puts the platform at risk.
iForge™ is the Digital FTE built by inMorphis. Its Digital Admin takes health checks, access fulfillment and L1/L2 known-error fixes under rules you set, with every action approved and logged. Run hours move to change work, and your team sees every step.
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%. The scope is vendor costs incurred for GBS platform services on ServiceNow, and a client's own figure depends on its baseline and scope. A Digital FTE isn't a one-for-one replacement for a person. We'll go through the evidence and your numbers on a call.
Five gates, and your people sign each one
Every iForge™ change ships with tests and an Evidence Pack. It runs on your model in your boundary, under OAuth, sub-production first.
- 1RefineBusiness owner
- 2DesignArchitect
- 3BuildTech lead
- 4TestTest lead
- 5ProveChange approver
No surprises at transition
Handovers break when someone declares them done too early. Ours run in one order: plan, knowledge transfer, our CoE in secondary support, then primary support, then steady state. Your Platform Owner signs the exit criteria, and work moves only after shadow and reverse shadow pass.
Duration: 4 to 8 weeks per module group, set in the transition plan. We'll ask up front for a named Platform Owner and process owners, admin and developer access, one prioritized backlog, and your current partner's time for knowledge transfer.
Operations and data you can run from the center
NOC Ownership
MeasuredIf ServiceNow event correlation is watched from HQ or by an integrator, NOC Ownership moves correlation and remediation into your India center on ITOM, Event Management and Service Mapping. Monitoring tools send events in, and we don't run them. One of the UK's largest telecom operators: 45% of orders self-healed and 42% alert-noise reduction. A digital out-of-home media company: ITOM in 12 weeks, 35% MTTR reduction, 6 platforms in one CMDB.
CMDB & CSDM Health Sprint
MeasuredBad CMDB data blocks AI work and makes chargeback an argument. The sprint gives every CI an owner, plus a health scorecard, a 60-day quick-win plan and a view of AI readiness. A global asset manager and retirement provider: 632K CIs, 208 classes, CSDM 5.0, a 60-day plan. A large IT/ITES provider: 99% CMDB completeness across 300K+ CIs, 89% suppression.
Why now
Gartner expects that by 2027, 50% of AI projects at IT service desks will be abandoned. Clean data and agreed stopping rules are how you keep a project off that list.
How the work usually runs
- 1
Platform Value Scan
Baseline, entitlement check and a debt and customization map.
Platform Value Scan → - 2
- 3
Platform Owner's Office
Charter, two boards, every release and an HQ scorecard.
Platform Owner's Office → - 4
What VPs ask
Won't transition break things?
Not if the exit criteria hold. Your Platform Owner signs them, and work moves only after shadow and reverse shadow pass.
AI-built changes scare me. What's the control?
Every iForge™ change passes five gates your people sign, and ships with tests and an Evidence Pack.
What's the smallest way to start?
One run stream under the iForge™ Digital Admin. Your team reads the log before anything grows.
Can our current partner stay?
Yes. We take a separate scope your Platform Owner chooses, and your partner keeps the rest.
Start with one run stream.
Your team reads the log, then decides whether to widen it.
By ANSR × inMorphis. A named lead from each firm joins your first call.