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Tools · For India Site Leaders, Platform Owners and GBS Heads

Readiness check

Twelve questions across six areas: baseline, entitlements, ownership, demand, AI governance and talent. See where your center is strong, and the one area to fix first.

Baseline

1. Finance has signed a view of ServiceNow run cost by tower.

2. You can state cost per ticket for at least one tower.

Entitlements

3. You know which ServiceNow products and tiers you already license.

4. Licenses in use have been compared with licenses held in the last 12 months.

Ownership

5. A named Platform Owner is accountable for the platform.

6. Your people chair the boards that decide roadmap and design.

Demand

7. All requests reach one intake with a ranked backlog.

8. Ticket volume is reported by intent and tower.

AI governance

9. Every AI agent has a named owner.

10. Assist use is forecast and reported monthly.

Talent

11. Your center keeps a certified ServiceNow team.

12. There is a plan to replace key people if they leave.

How this tool behaves

  • 01

    Results first

    You see your result before we ask for anything, and the email box is always optional.

  • 02

    Your inputs stay with you

    Your exact inputs stay in your browser unless you choose to send them.

  • 03

    No money, no prices

    Outputs are tickets, hours, FTE, percent, counts and dates.

When you want real numbers

A Platform Value Scan replaces self-assessment with a baseline your finance partner signs.

Request a Platform Value Scan

Questions about the readiness check

How long does it take?

About five minutes for twelve questions.

Is the score a benchmark?

No. It is a self-assessment against our mandate ladder.

Talk through your weakest area.

Talk to a ServiceNow Expert

By ANSR × inMorphis. A named lead from each firm joins your first call.