ServiceNow EliteA joint venture of
Optimize ServiceNow vendor costs by up to approximately 40% with iForge™, on the GBS services you already run.
Scope. Vendor costs incurred for GBS platform services on ServiceNow. Your own figure depends on your baseline and scope.
For GBS Heads, VPs of Infrastructure & Applications, CIOs and India Site Leaders at global capability centers (GCCs) and global business services (GBS) organizations that already run on ServiceNow.
| Lever | Measured in |
|---|---|
| 01Fewer tickets | L1–L4 tickets, by intent and tower |
| 02Lower cost to run | ServiceNow vendor cost against the baseline |
| 03Lower cost to change | Cost and time per story |
| 04Faster AI value | Time to first agent |
GCC Now™ is a joint venture of ANSR × inMorphis. It draws on the partners' standing with ServiceNow, with industry analysts and as employers.
Partner status, practice validations and standing on the ServiceNow platform.
9 recognitions
ServiceNow Elite Partner, Consulting & Implementation
ServiceNow Elite Partner, Reseller
ServiceNow Specialist Partner, Service Provider
ServiceNow Advanced Platform Partner, Build
Built with ServiceNow Offering
ServiceNow Validated Practice, ITSM Standard, APJ
ServiceNow Validated Practice, ITOM Health, APJ
ServiceNow Validated Practice, ITOM Visibility, APJPositions in independent analyst assessments.
5 recognitions
ISG Provider Lens 2025, Rising Star, ServiceNow Ecosystems Partners, U.S.Partner of the Year awards and workplace certification.
3 recognitions
2026 APAC Risk & Security Partner of the Year
2025 APAC Reseller Partner of the Year
Great Place to Work Certified, India 2024Each recognition belongs to the partner firm that earned it. GCC Now™ holds no analyst rating or award of its own, and GCC setup isn't part of GCC Now™.
ServiceNow vendor cost
Up to ~40%
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%.
Scope: vendor costs incurred for GBS platform services on ServiceNow. A client's figure depends on its baseline and scope.
Our sales team will walk you through the evidence with your numbers.
L1–L4 ticket volume
~40%
Measured McDonald's and Tricon Energy: ~40% reduction in L1–L4 tickets through deflection.
Scope: ticket volume through deflection, from the named case studies. It isn't a cost figure.
See the cases →One figure doesn't prove the other, and we promise neither to a new client. Your numbers come from a baseline your finance partner signs.
Your center is built. Now run it on less.
GCC Now™ makes the ServiceNow services you already run cost less and move faster. People from both partners work beside your Platform Owner and alongside your current vendors. iForge™ takes routine run and change work under gates your people sign. Your center ends up owning the CoE.
Every offer and every deliverable sits on the ServiceNow platform. If a step touches another system, we integrate with it or extract data from it, and that's all. We don't set up centers, and we sell no licenses.
The ServiceNow Accelerator, explained in full →Employees ask once. AI resolves or routes.
Measured in L1–L4 tickets, by intent and tower
iForge™ Digital Admin takes the routine. Your people approve every action.
Measured in ServiceNow vendor cost against the baseline, and run hours moved to change
iForge™ builds and proves. Every change moves through five gates your architect and owners sign.
Measured in cost and time per story
An embedded ServiceNow FDE activates the AI you already license.
Measured in time to first agent and use of AI you've paid for
Pick the sentence closest to what you'd say in your own staff meeting.
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%. The scope is vendor costs incurred for GBS platform services on ServiceNow, and a client's own figure depends on its baseline and scope.
It does routine admin and backlog stories on your instance. It runs on your model, keys and endpoint, sub-production first. Every change ships with tests and an Evidence Pack, and nothing passes a gate without a named person's signature.
How iForge™ works →The first step is a Platform Value Scan. It needs an NDA and approved read access, and nothing starts until both are in place.
A short call confirms fit. You sign an NDA and approve read access.
Kickoff with your Platform Owner. We agree the towers in scope and who signs the baseline.
We read the instance and check what your ServiceNow tier already includes.
We map tickets and vendor spend for ServiceNow services by tower, using your data.
Readout. We rank the actions, walk through the money map, and your finance partner reviews the baseline.
The Scan takes 2–4 weeks. This is the shortest path, and a larger estate takes longer with the steps in the same order. Your plan sets the dates.
A baseline of run cost, vendor spend, license value and deflectable demand
An entitlement check of what your tier already includes
10–15 ranked actions, including what we'd tell you not to do yet
A money map by tower your finance team can sign
The HQ Case: one page on what your center could own, at what cost and with what controls
A recommended POC, scoped to your data
You keep all six, whatever you decide next. Then prove it in a 2-week POC on your own data. Banks start in sub-production on masked data, with no two-week promise before third-party review.
See How It Works →Six core offers, all on ServiceNow. Another 16 cover what comes next.
01 · 2–4 weeks
One signed baseline of ServiceNow run cost, vendor spend, license value and deflectable demand, by tower.
02 · 2 weeks, then 8–12 weeks per tower
Fewer L1–L4 tickets reach people on the ServiceNow you already own, measured on your own volumes.
03 · 8–24 weeks per tower
Move tower work off inboxes and onto one ServiceNow platform, so each tower can see its cost per transaction.
04 · 0–60 days, then 12+ months
A ServiceNow CoE your center controls, with every release covered and less upkeep sitting with outside vendors.
05 · 2-week POC, then monthly
iForge™ takes routine ServiceNow admin under your approvals, with every action logged.
06 · 2 weeks, then 12 months
A hybrid pod of your people, ours and iForge™ moves your ServiceNow backlog through five signed gates.
GCC Now™ is a joint venture of ANSR × inMorphis. Each partner brings what the other doesn't.
ANSR has established 225+ global centers and serves 100+ Fortune 500 clients (Source: ANSR). It brings relationships across the GCC network, talent and the operating context of running a center.
inMorphis is a ServiceNow Elite Partner with 450+ certified experts and 2,800+ certifications, among the Top 16 ServiceNow Agentic AI Partners globally. It leads solution and delivery, and it built iForge™.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call. One agreement, one accountable team. Both partners are backed by ServiceNow Ecosystem Ventures.
About GCC Now™ →Each tool shows its result before asking for anything. Outputs are tickets, hours, FTE and percent.
Tickets, hours and FTE by tower, from your inputs.
12 questions and a scored result for your role.
Agents, owners and budgets, counted in one place.
Months to renewal, license use and assist burn.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis. It helps global capability centers (GCCs) and global business services (GBS) organizations run their ServiceNow services more efficiently and at lower vendor cost. GCC Now™ is a joint venture of ANSR × inMorphis.
Global capability center: a company's own center that runs global services, usually in India for US parents. It has nothing to do with the Gulf Cooperation Council.
ANSR and inMorphis, as a formed joint venture. Every engagement has a named lead from each firm from the first call, under one agreement with one accountable team.
We don't promise the maximum. It applies to vendor costs incurred for GBS platform services on ServiceNow, and your figure depends on your baseline and scope. Our sales team will walk you through the evidence with your numbers.
We don't promise that either. McDonald's and Tricon Energy each saw it through deflection. It's a ticket measure and says nothing about cost, and your figure comes from your own baseline.
It runs on your model, keys and endpoint, sub-production first. Every change ships with tests and an Evidence Pack, and nothing passes a gate without a named person's signature. Our sales team holds the iForge™ security pack.
No. ANSR does that under its own name. GCC Now™ works only on the ServiceNow platform, so a new center is eligible only for its ServiceNow platform work.
No. Your partners stay, and we take a separate scope your Platform Owner chooses.
No. We sell no licenses. We lower what you pay vendors to run the platform and help you get full value from what you own. If a step needs a product you don't own, we say so up front.
30 minutes, one tower, a named lead from each partner.
By ANSR × inMorphis. A named lead from each firm joins your first call.
