Answer · For GBS Head, India Site Leader
How do you run GBS from India on ServiceNow?
Short answer
Run global business services (GBS) from India on ServiceNow by putting one front door over your towers, keeping global process owners accountable, and placing a center of excellence (CoE) in the India center. Systems of record stay put, and the mandate grows one tested tower at a time.
Last reviewed Nov 2, 2026
Key takeaways
- One front door, global process owners, and a CoE in the center.
- Grow tower by tower, with exit tests the parent signs.
- Finance towers run as measured pilots today.
Sources
Who answered this
GCC Now solution lead. GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Can India run this? →Related questions
Do all GBS hubs need to move to India?
No. Put platform authority in one place and use India as capacity alongside your other hubs.
Which tower goes first?
Usually IT or HR, where evidence is strongest.
Put your own numbers against this.
By ANSR × inMorphis. A named lead from each firm joins your first call.