Answer · For VP Infrastructure & Applications, CIO
What changes at a ServiceNow renewal after Jul 2026?
Short answer
According to licensing advisers, not ServiceNow, legacy editions reached end of sale on Jul 1, 2026 and convert to Foundation, Advanced or Prime at renewal. AI is included and metered in assists. Start about nine months before your renewal date.
Last reviewed Nov 2, 2026
Key takeaways
- According to licensing advisers, not ServiceNow, conversion to the new tiers happens at renewal.
- AI is included and metered in assists.
- Start about nine months before your date.
Sources
Redress Compliance (licensing adviser)
ServiceNow 2026 pricing tiers: legacy end of sale and conversion at renewal
Jun 24, 2026
Open source ↗
Who answered this
GCC Now solution lead. GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
The Renewal Clock →Related questions
Is the Jul 1 date from ServiceNow?
It comes from licensing advisers (Redress Compliance, Jun 24, 2026), not ServiceNow. Confirm with your account team.
Does AI cost extra now?
ServiceNow says every product includes AI, but use draws on a metered pool of assists.
Put your own numbers against this.
By ANSR × inMorphis. A named lead from each firm joins your first call.