Short answer
Assists are ServiceNow's unit for AI use. ServiceNow Community (Jul 7, 2026) says a simple skill consumes one assist, a complex agentic workflow can consume 25 or more, and all of it draws on a contracted pool tracked on a 365-day burn-down. Someone has to own that number before finance finds it.
Last reviewed Nov 2, 2026
What draws on the pool
- Employee and fulfiller use of skills and agents
- Development and testing in sub-production
- External agents that invoke a Now Assist agent or skill
A simple forecast
For each use: expected calls per month × assists per call. Add development use as its own line. Compare the annual total with your pool, and note the month it would run out at the current rate. The renewal calculator does the burn-down from your own inputs.
Reporting
| Monthly line | Why |
|---|---|
| Assists by use and tower | Shows who's consuming |
| Value per use | Deflection, hours, or cycle time |
| Pool remaining and projected end | Avoids surprises |
| Uses stopped | Shows discipline |
Until ServiceNow's AI Cost Management reaches your instance, this report may be manual. See how assists work and Assist & License FinOps.
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