Short answer
Model Context Protocol (MCP) and agent-to-agent protocols let agents built elsewhere call into ServiceNow, and ServiceNow agents call out. That opens your platform to more actors. Govern it the way you govern people: a known identity, a named owner, a budget and a record of what each agent did.
Last reviewed Nov 2, 2026
What ServiceNow says
ServiceNow Docs (Sep 10, 2026) lists inbound MCP Server Console capability at the Prime tier. InfoWorld (Oct 15, 2026) reported ServiceNow giving agents verifiable identities. ServiceNow Community (Jul 7, 2026) notes that an external agent invoking a Now Assist agent or skill consumes assists from your pool.
What to govern
| Question | Control |
|---|---|
| Who is calling? | A distinct identity per external agent, never a shared account |
| What may it do? | Scoped roles, sub-production first |
| Who owns it? | A named person, in your agent inventory |
| What does it cost? | An assist forecast and a monthly report |
| When does it stop? | A written stopping rule |
Where to start
Count what's already connected. Then put every agent, internal or external, into one inventory on Super Intelligence Control Tower (formerly AI Control Tower). The AI estate quick count is a five-minute first pass, and the Agent Value Office runs it properly.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.