Short answer
Plan the ServiceNow Brazil release like any family upgrade, with one addition: new AI features may draw on your assist pool. Read the release notes for your instance, review impact on your customizations, process every skipped record, run regression tests, and decide feature by feature what to switch on. Your change board keeps the decision.
Last reviewed Nov 2, 2026
Feature details change between early access and general availability, so this page gives a method rather than a feature list. Confirm specifics in ServiceNow's release notes.
A working calendar
| Weeks before go-live | Step | Owner |
|---|---|---|
| 12 | Read release notes; list changes touching your modules | Platform Owner |
| 10 | Upgrade a sub-production clone | Release manager |
| 9–6 | Process skipped records: merge, revert or review, then test | Developers |
| 6–3 | Run regression tests, including integrations | QA lead |
| 3 | Decide which new AI features to enable, with an assist forecast | Platform Owner, finance |
| 2 | Change board approval and communications | Change manager |
| 0 | Production upgrade, with a back-out plan | Release manager |
Skipped records
ServiceNow logs a skipped record when an upgrade touches something you customized. Report the number carried forward, with zero as the target. See how to avoid skipped upgrade items.
Where we help
The Platform Owner's Office runs the release calendar, and iForge™ runs a pre-built regression library on each upgrade.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.