Assess
CMDB data AI and chargeback can rely on.
Every CI with an owner and a 60-day plan, so ServiceNow data stops adding rework to run and change.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
VPs of Infrastructure & Applications and Platform Owners whose CMDB data blocks AI work or turns chargeback into an argument.
What you get
- CI ownership.
- A health scorecard.
- A 60-day quick-win plan.
- A view of AI readiness.
How it runs
We assess against CSDM 5.0 using the inMorphis ACE Framework for an audit-ready CMDB, assign owners, then fix what blocks the next decision. We measure completeness and the share of CIs with an owner.
Duration: 4–6 weeks. Your statement of work confirms the dates.
What's in and out of scope
ServiceNow platform only. This is data quality inside the ServiceNow CMDB. Source tools feed it, and we don't run them.
ServiceNow products involved
CMDB, Discovery, Service Mapping and CSDM 5.0.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Proof
MeasuredA global asset manager and retirement provider: 632K CIs, 208 classes, CSDM 5.0, a 60-day plan. A large IT/ITES provider: 99% CMDB completeness across 300K+ CIs.
Questions
Why fix the CMDB before AI?
Agents and chargeback act on what the CMDB says, so wrong data gives you wrong actions.
Do we need Discovery?
It depends on your scope. We say up front if a step needs it.
Who owns the data afterward?
You do. Every CI ends up with a named owner in your organization.
Talk it through with both named leads.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
By ANSR × inMorphis. A named lead from each firm joins your first call.