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Customization Reset
Less custom code on your ServiceNow instance, so upgrades take less effort.
Short answer
Customization Reset finds the custom code on your ServiceNow instance that no longer earns its keep, and returns it to out-of-box or a supported configuration where it makes sense. Each change is tested and approved. The result is fewer skipped records at every upgrade, faster releases and an instance your team can support.
Last reviewed Nov 3, 2026
Key takeaways
- A customization inventory with a decision for each item.
- A tested reset plan by release.
- Fewer skipped records at the next upgrade.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
- 01
Platform Owners whose upgrades take longer every release.
- 02
VPs paying for upgrade effort that keeps growing.
- 03
CIOs preparing for AI features that need a clean instance.
How it runs
- 1
Inventory
List customizations by module, age, usage and upgrade impact.
- 2
Decide
Keep, reconfigure or revert, with the business owner signing each decision.
- 3
Reset
Make changes in sub-production, with automated regression tests.
- 4
Hold the line
A design rule so new customization needs a named owner and a reason.
What you get
- A customization inventory with a decision for each item.
- A tested reset plan by release.
- Fewer skipped records at the next upgrade.
- A design rule for new customization.
What we measure
Custom scripts and records
Skipped records per upgrade
Upgrade effort in hours
Regression test coverage
What's in and out of scope
ServiceNow platform only. Less custom code on your ServiceNow instance, so upgrades take less effort.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
Request a Platform Value Scan
A short call confirms fit. Nothing starts until you've signed an NDA and approved read access.
Questions about Customization Reset
Will users lose features?
Only where the owner agrees. Many customizations duplicate what the platform now does.
Can iForge™ help?
Yes. iForge™ triages and proposes changes, and runs regression tests; your people approve.
Talk it through with both named leads.
30 minutes on your scope and your numbers.
By ANSR × inMorphis. A named lead from each firm joins your first call.