Optimize
Run ServiceNow operations from your own center.
Correlation and remediation run on ServiceNow from your own center, with less alert noise and fewer run hours bought from outside vendors.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
VPs of Infrastructure & Applications and India Site Leaders whose ServiceNow event correlation and remediation sit with HQ or an integrator.
What you get
- Correlation and remediation run on ServiceNow from India.
- Self-healing patterns from the inMorphis Generic Automation Framework.
- Automation quick wins in the first phase.
- Reporting on alert noise, MTTR and self-healed share.
How it runs
We build on ITOM and Service Mapping, then shift operations in stages under signed exit criteria. The center takes primary only after shadow and reverse shadow pass.
Duration: 12–24 weeks. Your statement of work confirms the dates.
What's in and out of scope
ServiceNow platform only. This is the ServiceNow ITOM control plane only. Monitoring tools send events in and remediation tools get called, but we don't implement or operate them. No NOC facility, staffing or infrastructure.
ServiceNow products involved
ITOM, Event Management, Service Mapping, Health Log Analytics, TLS Certificate Management and AIOps specialists.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Proof
MeasuredOne of the UK's largest telecom operators: 45% of orders self-healed, 42% alert-noise reduction, 85+ automation patterns.
Questions
Can India run this control plane?
Yes, if the handover is staged and the hours are written down. Your statement of work names the on-call lead and hours.
What about HQ's visibility?
HQ sees the same alert noise, MTTR and self-healed figures on the scorecard.
Does AI act on its own?
Only inside the boundary you sign, with every action logged.
Talk it through with both named leads.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
By ANSR × inMorphis. A named lead from each firm joins your first call.