Optimize
Move ServiceNow run work one signed handover at a time.
Lower ServiceNow vendor run spend one signed handover at a time, with a run map and a scorecard from month three.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.
Who it's for
VPs of Infrastructure & Applications and CIOs whose ServiceNow run work is locked in vendor contracts, and who can't see what each ticket costs.
What you get
- A ServiceNow run map, by group and by vendor.
- A plan for what moves and what stays.
- A transition with signed exit criteria.
- An outcome scorecard from month three, tracking ServiceNow vendor run spend against the signed baseline, cost per ticket and MTTR.
How it runs
One group at a time moves into your CoE, against exit criteria your Platform Owner signs, after shadow and reverse shadow pass. iForge™ takes access, health checks and known-error fixes.
Duration: 4–8 weeks per group. Your statement of work confirms the dates.
What this does to ServiceNow vendor cost
Up to ~40%
lower ServiceNow vendor costs
iForge™, the Digital FTE built by inMorphis, optimizes ServiceNow vendor costs by up to approximately 40%. The scope is vendor costs incurred for GBS platform services on ServiceNow, and a client's own figure depends on its baseline and scope.
What's in and out of scope
ServiceNow platform only. Only run work for ServiceNow services moves. A vendor's other scope is untouched, and your partners stay on clearly separated workstreams.
ServiceNow products involved
ITSM, ITOM, CMDB and AIOps.
We start from what your tier already includes. We sell no licenses. If a step needs a product you don't own, we say so up front.
Proof
MeasuredA digital out-of-home media company: ITOM in 12 weeks, with a 35% MTTR reduction.
Questions
Do we have to change partners?
No. We take a separate scope, and you decide what moves.
What if a handover goes wrong?
It stops there. Work moves only after shadow and reverse shadow pass.
Does this cut jobs?
People move from queues to platform work, and you decide where capacity goes.
Talk it through with both named leads.
Every engagement has a named ANSR lead and a named inMorphis lead from the first call.
By ANSR × inMorphis. A named lead from each firm joins your first call.