Named case
McDonald's: ~40% reduction in L1–L4 tickets through deflection.
A ticket result from GCC Now™, the ServiceNow Accelerator for global capability centers (GCCs).
The record
- Result
- ~40% reduction in L1–L4 tickets through deflection
- Program scope
- Four enterprise services: IT, HR, Finance, Procurement
- Platform
- One golden ServiceNow instance
- Center
- Hyderabad global capability center
Ticket figure only. This case has no vendor-cost calculation.
What this figure measures
Ticket volume. It records a reduction in L1–L4 tickets through deflection. It isn't a measure of cost, and this case has no vendor-cost calculation.
Your number
This result is McDonald's. We don't promise it to a new client. Yours comes from a baseline your finance partner signs before work starts.
Questions on this case
What was the program's scope?
IT, HR, Finance and Procurement, on one golden ServiceNow instance, with a global capability center in Hyderabad.
Is ~40% a cost saving?
No. It's a reduction in tickets. The vendor-cost claim for iForge™ is a separate claim, and this case doesn't measure it.
Would we get the same reduction?
We don't promise it. Your baseline sets your number.
Same bricks. Fewer tickets.
By ANSR × inMorphis. A named lead from each firm joins your first call.