Short answer
Energy, commodities and trading firms with global capability centers (GCCs) should start ServiceNow optimization at the trading and back-office desk, where interruptions are expensive and requests repeat. Tricon Energy saw a ~40% reduction in L1–L4 tickets through deflection, as of Nov 2, 2026. A new client's figure comes from its own baseline.
Last reviewed Nov 2, 2026
What the evidence covers
Tricon Energy is the named proof for commodities and trading. The fit is strong there and partial for manufacturing and beverages. We don't have a named manufacturing reference yet, and a trading desk's intents won't necessarily carry over to a plant floor.
One of the UK's largest telecom operators self-healed 45% of orders with 42% alert-noise reduction, and a large IT and ITES provider reached 99% CMDB completeness across 300K+ CIs. Neither is an energy firm, so read them as method evidence.
Where to start
| First tower | Why | Lead offer |
|---|---|---|
| Trading and back-office desk | Repeat requests, high cost of interruption | Deflection Sprint |
| Shared services | Cross-border HR, finance and procurement inboxes | GBS on One Platform |
| Asset ownership in CMDB | Bad data blocks automation and chargeback | CMDB & CSDM Health Sprint |
What's specific here
A desk that serves a US or European session needs named cover at those hours, written into the statement of work. New York 9:00 AM is Bengaluru 7:30 PM in US standard time and 6:30 PM in US daylight time.
Plant and field systems usually have separate owners, networks and risk rules. Leave them out of a first deflection sprint unless the owner is in the room.
We have no named finance or accounts payable metric yet, so those run as measured pilots. See Tricon Energy.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis, a joint venture for global capability centers (GCCs) and GBS organizations.