Topic
Renewal on ServiceNow
ServiceNow tiers, assists and what your next renewal may change.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis. Articles on this topic carry a source and date for every figure; short answers sit below them.
Articles
- 2'
Assists and the AI meter: who owns the number
How ServiceNow assists are consumed, why development use counts, and how to forecast and report the pool before it surprises finance.
Nov 3, 2026
- 2'
ServiceNow licensing in 2026: Foundation, Advanced and Prime explained
What ServiceNow Docs says each AI-native tier includes, how assists are metered, and how to decide tier fit tower by tower before renewal.
Nov 3, 2026
Short answers
What changes at a ServiceNow renewal after Jul 2026?
According to licensing advisers, not ServiceNow, legacy editions reached end of sale on Jul 1, 2026 and convert to Foundation, Advanced or Prime at renewal.
Read the answer →How do assists work in ServiceNow Otto, and who should govern them?
Assists are ServiceNow's AI consumption unit.
Read the answer →
Questions on this topic
When should renewal prep start?
About nine months before your date.
What are assists?
ServiceNow's unit of AI consumption, from a contracted pool.
Have a question we haven't covered?
By ANSR × inMorphis. A named lead from each firm joins your first call.