Topic
AI governance on ServiceNow
Counting, budgeting and stopping AI agents on ServiceNow.
GCC Now™ is the ServiceNow Accelerator by ANSR × inMorphis. Articles on this topic carry a source and date for every figure; short answers sit below them.
Articles
- 2'
AI agent governance: who approves what
A practical approval model for AI agents on ServiceNow: who signs a new agent, a change to one, its budget and its retirement, with your boards in charge.
Nov 3, 2026
- 2'
AI ROI on ServiceNow: a value case finance will sign
How to build an AI value case on ServiceNow that finance signs: baseline, units, assists as cost, hard savings apart from capacity, and stopping rules.
Nov 3, 2026
- 2'
India's DPDP Act and ServiceNow: what centers should plan before May 2027
India's DPDP consent, notice and rights duties apply from May 2027. What that means for ServiceNow data, AI features and privacy requests in a center.
Nov 3, 2026
- 2'
MCP and agent-to-agent protocols on ServiceNow: what to govern
External agents can now reach ServiceNow through open protocols. What that means for identity, assists and change control in a global capability center.
Nov 3, 2026
- 2'
ServiceNow Otto: what changes for your users and your platform team
Otto is the new name for Now Assist and ServiceNow's unified AI experience. What it changes for employees, fulfillers, platform owners and the assist meter.
Nov 3, 2026
- 2'
Super Intelligence Control Tower and AI Passport: what is real today
ServiceNow renamed AI Control Tower and announced AI Passport. What's available now, what's roadmap, and what to do before either reaches your instance.
Nov 3, 2026
Short answers
What is ServiceNow's Super Intelligence Control Tower?
Super Intelligence Control Tower (SICT, formerly AI Control Tower) is ServiceNow's central layer for governing AI agents, models and workflows.
Read the answer →How do you govern AI-built ServiceNow changes?
Govern AI-built ServiceNow changes the way you'd govern any change, with stricter evidence.
Read the answer →How do assists work in ServiceNow Otto, and who should govern them?
Assists are ServiceNow's AI consumption unit.
Read the answer →
Questions on this topic
Who should own an AI agent?
A named person, with an assist budget and a stopping rule.
What is SICT?
Super Intelligence Control Tower, formerly AI Control Tower.
Have a question we haven't covered?
By ANSR × inMorphis. A named lead from each firm joins your first call.